Refund Policy

# Refund Policy

Last Updated: October 29, 2024

## Overview

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At Ignite Sports Media, we are committed to delivering high-quality digital media services as outlined in our service agreements. This refund policy explains our stance on refunds and the specific circumstances under which they may be issued.

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## Standard Policy

We do not offer refunds for our services once work has begun. This includes:
- Social media management services
- Content creation
- Digital media production
- Marketing campaigns
- Strategic planning services
- Any other professional services rendered

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## Exceptions

A pro-rated refund may be issued only in circumstances where:
1. We determine we cannot fulfill our contractual obligations as outlined in the service agreement

2. Technical or operational constraints prevent us from delivering the agreed-upon services

3. Force majeure events prevent service delivery

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## Refund Calculation

When a refund is warranted:
- The refund amount will be calculated on a pro-rata basis
- Only unused or undelivered services will be considered for refund
- Any completed work or delivered services will be deducted from the refund amount
- Processing fees, if any, are non-refundable

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## Process

If a situation arises where we cannot fulfill our obligations:
1. We will notify you promptly in writing
2. Explain the circumstances preventing service delivery
3. Calculate the pro-rated refund amount
4. Process the refund within 10 business days
5. Provide documentation of the refund calculation

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## Contact

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For questions about our refund policy or to discuss a specific situation, please contact:

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Ignite Sports Media  

Email: info@ignitesportsmedia.com
Phone: 548-405-6090

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## Policy Updates

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We reserve the right to update this refund policy at any time. Any changes will be posted on this page with a new effective date.